Privacy Policy

Introduction

felarionthuq ("we," "us," or "our") operates as a seasonal investing education platform, helping Canadians understand financial markets through comprehensive learning programs. This privacy policy explains how we collect, use, store, and protect your personal information when you visit felarionthuq.com or use our educational services. We're committed to transparency about our data practices and your rights under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect different types of information depending on how you interact with our platform. When you register for our learning programs or contact us, we collect personal details you provide directly. We also gather technical information about how you use our website to improve your educational experience.

• Contact information including name, email address, phone number, and mailing address
• Educational background and investment experience level for program customization
• Payment information processed securely through third-party processors
• Technical data like IP address, browser type, device information, and website usage patterns
• Communication records from emails, support tickets, or phone conversations
• Learning progress data including course completion rates and assessment results

How We Use Your Information

Your information helps us deliver personalized educational experiences and maintain our platform effectively. We use your data to enroll you in appropriate learning programs, send relevant course materials, and provide customer support when needed. We also analyze usage patterns to improve our educational content and website functionality.

• Providing access to seasonal investing education programs and resources
• Customizing learning paths based on your experience and goals
• Sending course updates, educational newsletters, and important announcements
• Processing payments and managing your account information
• Responding to inquiries and providing technical support
• Analyzing platform usage to enhance user experience and educational effectiveness
• Complying with legal obligations and protecting against fraud or security threats

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share certain data with trusted service providers who help us operate our platform and deliver educational services. These partners are bound by strict confidentiality agreements and can only use your information for specified purposes related to our educational mission.

• Payment processors for secure transaction handling
• Email service providers for course communications and newsletters
• Cloud hosting services for secure data storage and platform operation
• Analytics providers to understand user behavior and improve educational content
• Legal authorities when required by law or to protect against fraud

Data Security Measures

We take data security seriously and implement multiple layers of protection to safeguard your personal information. Our security measures include encryption, secure servers, regular security audits, and strict access controls. While we work hard to protect your data, no online system is completely secure, and we encourage you to take precautions when sharing sensitive information online.

• SSL/TLS encryption for all data transmission between your device and our servers
• Encrypted storage of sensitive information in secure, monitored data centers
• Regular security assessments and vulnerability testing by third-party experts
• Restricted access to personal data on a need-to-know basis for authorized staff
• Multi-factor authentication for administrative access to user data
• Regular backups stored securely in geographically separate locations

Your Privacy Rights

Under Canadian privacy law, you have specific rights regarding your personal information. You can request access to the data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data. We're committed to responding to your requests promptly and in accordance with applicable privacy legislation.

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate personal information
• Deletion: Request removal of your personal data, subject to legal retention requirements
• Portability: Obtain your data in a structured, commonly used format
• Objection: Object to certain processing activities, particularly for marketing purposes
• Withdrawal: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, contact our privacy team using the information provided below. We'll verify your identity and respond within 30 days as required by Canadian privacy law.

Data Retention

We keep your personal information only as long as necessary to provide our educational services, comply with legal obligations, or resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These small files help us remember your preferences, analyze site usage, and deliver relevant educational resources. You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website functionality.

Third-Party Links

Our educational content may include links to external websites, research resources, or financial data providers. These third-party sites have their own privacy policies and data practices that we don't control. We encourage you to review their privacy policies before sharing personal information on external websites.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you're not satisfied with our response to your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca or by calling 1-800-282-1376.